TPC2023 Keynote Speakers

Two amazing sessions to spread the news and tell the stories on how ticketing is changing and how it can help change perceptions and lives.

Thursday - Opening Keynote


A keynote presentation, LIVE, from INSIDE the MetaVerse

Connect with Rob

Rob Williams

Futurist and metaverse inhabitant.

Rob Williams has been around a bit!

He started his foray into ticketing many moons ago, working as the Director of IT at Nottingham Arena, where he oversaw the implementation of barcode scanning, Public Wifi, Ticketing Systems etc.

Next at the Ticket Factory, one of the UKs largest agencies, he built a team focussed on e-commerce optimization and customer satisfaction, built new ticketing systems, and worked with the likes of Sky, Coca Cola, Amazon, the LTA, and the RHS to bring their ticketing ambitions to life.

Completing the trifecta (venue, agency, system provider) he then moved to AudienceView, as Chief Product and Technology Officer, overseeing 3 major acquisitions and helping steer the company through the pandemic.

Throughout all of this, Rob has remained one thing, a geek, and an early adopter, and for the last 3 years, one technology that he just won’t shut up about is the MetaVerse..


By now you’ve probably heard someone or something mention the MetaVerse? If so you’ve probably dismissed it for one of three reasons

  • It’s something to do with games and it’s for kids
  • I don’t know what it is, but I’m sure it’s of no value to me
  • It will never replace real human connection

In what may well be a world first, Rob is going to present a keynote presentation, LIVE, from inside the MetaVerse, and take you all on a journey, that will help you understand what the MetaVerse is today, and what it is going to become in the future. The presentation will focus on three areas of our lives that the MetaVerse will disrupt over the next few years:

  • Our personal lives and the way we interact with others
  • Our work lives and productivity 
  • Our industry, live entertainment and ticketing

Technical issues aside, this should prove to be something totally unique, be sure to check out the teaser video for a glimpse of what to expect!

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Thursday - General Session

'It came home'

How the ticketing strategy for the Women's Euros 2022 filled stadia, broke world records and changed the future of women's sport.

Heather Reading

Ticketing Lead for UEFA Women’s EURO 2022

The session, led by Heather Reading, head of Ticketing for the Tournament, will cover

  • The challenge of a Women’s football tournament.
  • The vision and insight that drove the ticketing plan.
  • The new customer base successfully targeted for the matches with smart prices and marketing.
  • Success on the pitch and in the stands.
  • The legacy for women’s sport in the UK.


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Friday - Closing Keynote

'The Recipe for Delivering Excellent Customer Service'

Empowerment, should be on the top of your organizations shopping list for ingredients in building a great reputation for excellent customer service

Connect with Derek

Derek Younger

Director, Sales and Ticketing Services, The John F. Kennedy Center for the Performing Arts, Washington DC

Derek was the first employee hired by Major League Baseball as the Director of Ticketing Operations for the Nationals Baseball team after the Montreal Expos announced their Sale and move to Washington D.C.

Derek’s operational experience and expertise as a Director has placed him as Venue Ticketing Director at the 2000 Olympic Summer Games in Sydney, Australia overseeing the Dome and 4 key pavilions for both the 2000 Olympic Summer games and the proceeding 2000 Paralympic games in Sydney, Australia. He also served as the Venue Ticketing Director for the 2002 Olympic Winter Games in Salt Lake City, Utah.

Derek has also served twice on the Board of Directors for the International Ticketing Associations, Chairing the Task Force on Diversity, Equity, Inclusion, Access and Belonging, served twice on the Board of Directors for the DC Commission on the Arts and Humanities, served on the Board of Directors for The Hawthorne Youth and Development Center.