Well, as we sell tickets, we thought we had better join(!)
In all seriousness, the Society of Ticket Agents and Retailers is approved by the government as an Alternative Dispute Resolution body for its members and provides a consistent and reasoned voice for our industry.
We are delighted to be accepted as members and look forward to helping STAR grow their numbers by bringing them face-to-face with members at Ticketing Professionals in March.
In addition to having a membership information point, STAR will also lead a resolution workshop on Thursday 21st March.
They’ll be lifting the lid on a number of example complaints, with panel members looking at the issues from different angles – promoter, venue, ticket agent and regulation. Always a fascinating session, hear how and why resolutions are reached and why things aren’t always as straightforward as they might seem…
Learn more about STAR here
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