Rob Williams is the VP of Product Management at AudienceView, day on day he works with a talented team of Product Owners, Developers, QA, and Product Knowledge professionals to build a suite of products that enable success in todays ticketing landscape.
With 25 years experience in IT and 15 in ticketing, He works to openly demystify technology, and to break stereotypes that surround technical departments by fostering friendly, approachable teams. He has a passion for emergent and disruptive technologies, and the continued integration of social, mobile, and wearable technologies into our daily lives.
How Much Customer Data is Enough?
Are we asking our customers the wrong questions or perhaps too many? Are we adding unnecessary steps to our customer journey? In an age when consumers are accustomed to “1-click ordering”, how actionable is the data we are collecting?
Using their own practices and experiences, panellists will debate the value of data collection versus a better customer experience. We’ll also look at whether we can achieve as much or more by observing customer behaviour without asking direct questions and the role technology can play in this.
Hear Rob speak at #TPC2020
|#TPC2020 February Price - Venue||£259|
|#TPC2020 February Price - Supplier||£379|
|#TPC2020 Supplier Speaker Upgrade||£150|
|#TPC2020 Venue Speaker Upgrade||£90|