With a career that began as a lighting technician in the West End and at the Barbican Centre, Jonathan Brown went on to spend several years as a stage manager and production manager taking tours of plays to the Far and Middle East and to theatres around the UK.
He moved into theatre management in 1990 when he was appointed Associate Producer and subsequently General Manager at the Theatre Royal in Windsor.
In 1997 he became a director of Hardsell, a full-service theatre marketing and advertising agency. In addition to working on West End shows, he also acted as a consultant on various projects, including the launch of the Society of Ticket Agents and Retailers (STAR). He subsequently took on the administration of STAR, alongside his work as a producer for small and mid-scale regional touring productions, before becoming Chief Executive.
Jonathan has an extensive knowledge of legislation and regulation affecting ticket sales and has represented STAR and the ticket industry in the press, on radio and television and as a speaker at industry events for many years. His work for STAR includes a continuing dialogue with other industry bodies, government departments, law enforcement and regulatory bodies on ticketing matters.
STAR has always offered a dispute resolution service for its members and their customers. Since 2016, STAR has been approved as a consumer body for Alternative Dispute Resolution by the Chartered Trading Standards Institute, handling over 1,000 cases in 2018.