Hatti Simpson has been Box Office Manager at the Lyric Hammersmith for the past 2 years, leading the Sales team in ticketing and strategy.
Hatti has been working in theatre, arts and music for over 5 years in ticketing and operations, between Cambridge and London. She was a recent recipient of the INTIX professional development grant, and will be discussing how she has put into practice her learning from INTIX 2019. Her primary focus is the overall customer experience and excellence in customer service.
She has previously worked with TRG Arts on pricing restructure for the Lyric Hammersmith and is a highly experienced Spektrix user, recently working on the development of the facilitated bookings feature for young people’s classes and activities. She has a passion for staff management, having headed up teams of 60+ across Front of House departments, and has seen over 12 apprentices progress into full time work and education after the successful completion of their qualifications. She strives for accessible ticketing for all, and has a strong interest in new ticketing technologies and point of sale fundraising.
Hatti is always happy to chat all things ticketing and Spektrix, and is a spreadsheet wiz. She can frequently be found at gig venues and theatres around London, easily spotted with some kind of bright hair colour.