TPC2024 Speakers

Over 100 fantastic voices sharing their knowledge and experience with the ticketing community at this year’s conference

Speakers at #TPC2024

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Kelsie Adams

Senior Business Manager, Ambassador Theatre Group

Kelsie has been working for ATG for 2 years supporting the ticketing function as Senior Business Manager.

Kelsie studied Modern Languages at university before starting a career in ticketing in the Formula 1 space. Since moving into the world of theatre ticketing, Kelsie has become involved with the ATG IDEA committee and is passionate about continuing to improve inclusivity at both ATG and across our wider industry.

Kirsty Alexander

CRM and Data Manager, Amgueddfa Cymru | National Museum Wales

Kirsty is the CRM and Data Manager for Amgueddfa Cymru – Museum Wales, managing the implementation of their CRM programme as well as overseeing commercial platforms and data management across all seven museums.

Kirsty has previously worked in ticketing management roles at both Wales Millennium Centre and Edinburgh Festival Fringe, so is not afraid of a major on-sale or four shows an hour! 

Matt Akers

Sector Development Manager, Spektrix

Matt Akers is the Sector Development Manager at Spektrix – the UK’s leading ticketing and CRM solution for arts, cultural and entertainment organisations. 

He has over 20 years’ experience in the arts sector, making use of his skills in project management, consultation, technical expertise and event production. 

Matt produces webinars and in person events that help organisations achieve success with their CRM tools and beyond.

Daoud Al-Janabi

Web & Digital Officer and Access Manager, Opera North

Daoud Al-Janabi is the Web & Digital Officer at Opera North, where he takes an empathetic, data-driven approach to implementing and analysing its online presence. He is also Opera North’s Access Manager, facilitating the provision of BSL interpretation, audio description and other means of ensuring the organisation’s work is accessible to all.

Previously, Daoud worked in editorial and led on customer service at Norman Records. Outside of work he plays the trombone, promotes all sorts of gigs, and runs around West Yorkshire.

Michele Alexander

Director Business Data - AudienceView

“Michele has over 30 years of experience working for some of the largest Arts and Entertainment companies across the Globe.
She is passionate about building innovative data management solutions that identify opportunities and achieve business objectives and goals.

Her career began in finance and soon found herself in box office where she was catapulted from manual plans to computerisation. This was where she thrived and moved into report writing, database design and data management solutions.

She is passionate about leading high-performance teams and building relationships that are genuine and collaborative, delivering exceptional outcomes for business growth.

Kate Amann

Digital Product Manager, National Museums Scotland

Kate is Digital Product Manager at National Museums Scotland. She’s worked for over 15 years as a digital publisher, developer, content manager and consultant across a variety of public and private sector businesses and organisations. Kate has also run ticketing and registration as an event manager of international swing dance events in Edinburgh. After 8 years of solo freelance work, she’s now focusing on working with the Digital Media team at National Museums Scotland on their website redevelopment project. Kate is into building smart, efficient systems for delivering intuitive and accessible products. She also believes good teams run on good snacks.

Duncan Andrews

CRM & Digital Manager, Club Wembley

Duncan has worked in digital marketing for over ten years.

He is currently working at Club Wembley, the hospitality sector at Wembley Stadium, which had their record sales year last year.

Given the rise in demand for premium live event experiences, Duncan is increasing digital technology at Wembley Stadium to provide the best pre-, during and post-event experience for those seeking luxury hospitality at the UK’s largest Stadium.

Grace Arthur

Head of Customer Engagement, Aberdeen Performing Arts

After beginning her career in the arts as a part time wardrobe dresser, Grace now sits on the Leadership team as Head of Customer Engagement at Aberdeen Performing Arts.

Grace oversees the Front of House and Box Office teams and leads on Customer Service and Accessibility across three iconic city centre venues – His Majesty’s Theatre, the Music Hall, and the Lemon Tree.

Grace played a key role in the introduction of a new ticketing system in 2018 and helped successfully steer Aberdeen Performing Arts through 18 months of closure during the pandemic.

With a deep interest in understanding people, Grace juggled the re-opening of the three venues with furthering her studies and graduated with her MSc in Applied Psychology in Dec 2022.”

Nick Ashton

Global Airline Lead, Protect Group

Nick Ashton is an airline industry veteran of 15 years, who made his way into Travel Tech in 2021.

With experience gained across the world at airlines such as British Airways, Qatar Airways Virgin Australia and Vueling, his specialisation has been in airline partnerships and alliances, with a particular focus on intermodality.

Nick is a champion of collaborative working, determining how to reach optimal outcomes with a variety of stakeholders from different backgrounds and cultures. Currently, Nick is the Global Airline Lead for the Protect Group where he is leading the charge to develop customer-centric 3rd party ancillary strategies with some of the biggest airlines in the world and their tech providers.

Caroline Aston

Audience Insight Manager, Chichester Festival Theatre

Caroline has been the Audience Insights Manager at Chichester Festival Theatre for nine years.

In addition to crunching data about all things audiences, Caroline also oversees the development of audience facing digital systems in a mission to make it as easy as possible for audiences to engage with CFT’s values, purchase tickets and have a great experience!

Prior to working at CFT, Caroline spent several years as a stage and production manager and also managed rural touring schemes in Cumbria and North East Scotland.

Sarah Bagg

Founder, ReWork Consulting

Sarah‘s career has spanned 25 years across the Attraction, Leisure, and Hospitality sectors, from hands-on front-of-house roles to senior commercial and operational positions, before honing her ticketing/membership/Epos/CRM software knowledge. 

As a supplier, she led the strategy and delivery of sales and marketing, development roadmap, client engagement and retention.

Through ReWork she now combines the experiences and knowledge the team has gained as operators, with those of a supplier.

Sam Biscoe

Marketing and Partnerships Manager, Secure My Booking

Sam has worked in theatres and arts venues for 20 years and has a wealth of customer service experience alongside ticketing and marketing. Previously having worked in several venues and organisations, most recently as Head of Marketing and Communications at Mercury Theatre, Colchester, he now works for Secure My Booking as Marketing and Partnerships Manager.

His role helps partners get the most out of their ticket protection, but also to share his knowledge at events like TPC. He is thrilled to be back again this year and can’t wait to meet you!

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James Bush

UK Sales Director, Activity Stream

James has 15 years experience working in the arts with a further 6 years focusing more specifically on the technology and workflows that best serve arts organisations. His background lies in sales, ticketing and producing.

In his role as UK Sales Director for Activity Stream Group, James enjoys spending his days consulting with a wide range of cultural institutions across the country, analysing their sales, marketing and operations processes, helping create efficiencies and effect positive change.

Aamar Butt

IDEA and Anti Racism Awareness Project Manager, Ambassador Theatre Group

Aamar has been with ATG for many years and in April 2023 began his current role as the IDEA & Anti-Racism Awareness Project Manager for ATG.

He graduated from Middlesex University, after which he ran a small dance-theatre company. In 2021 he found himself spearheading and designing the anti-racism campaign for ATG which eventually led to this new role being created especially for him when he was asked to design in-person sessions for staff. Aamar has since delivered over 100 sessions to over 1,500 people inside the organization, as well as some externally also as word begins to spread.

Joe Calnan

Partnership Director - Live Entertainment Ticketing, Cover Genius

“Joe Calnan is the Partnership Director for Live Entertainment Ticketing at Cover Genius, the insurtech for embedded protection.

Together, Cover Genius and its partners protect the global customers of the world’s largest digital companies including Uber, Klarna, Amazon, Booking Holdings and Ryanair. In his role, Joe is responsible for seeking and developing high value partnerships in the live entertainment and ticketing industry – Cover Genius is integrated with 70+ ticketing partners, including Ticketmaster, AXS, See Tickets, Seat Geek, Vivaticket, Audienceview and Tessitura.

Joe has spent 10+ years in the live entertainment and ticketing industry in a variety of senior leadership roles overseeing strategic partnerships at AXS, before this Joe worked for technology provider DXC Technology.

Robin Cantrill-Fenwick

Chief Executive, Baker Richards

“Robin Cantrill-Fenwick has specialised in using data and digital systems to transform organisations across multiple sectors for more than two decades. As Chief Executive of the international consultancy and software firm Baker Richards, he works with cultural organisations across the world to equip them to thrive commercially. He is currently leading the delivery of the SOLT/UK Theatre Evidence Centre project.

Robin founded the Cultural Enterprises Academy, an online learning environment for people leading and working in revenue-generating functions across the culture, heritage, visitor attractions and arts sectors in the UK and Europe.

He previously Deputy Executive Director of Colchester’s Mercury Theatre, and Digital Director for the Association for Cultural Enterprises.”

Flo Carr

Associate Director, Indigo Ltd

Flo is an experienced marketer with a passion for audience development and CRM. She has worked in a wide range of marketing, communications and venue management roles in arts and cultural organisations in London and Cambridge. Her previous roles include Head of Communications and Marketing at Arcola Theatre, Marketing & CRM Manager at English National Opera and Press & Marketing Manager at Cambridge Live.

Having collaborated with Katy Raines to deliver After the Interval, Flo joined Indigo full-time in November 2020.

Francis Casado

Co-founder and Head of International Business Development, 3D Digital Venue

Francis Casado is one of the founders of Mobile Media Content, who comercialises the 3D Digital Venue platform and is currently serving as Head of Business Development.

Prior to founding MMC- 3D Digital Venue, that revolutionized Interactive Digital Venue Management for Sports and Entertainment Venue Industry, Francis made his career around the beneficial application of 3D Technology and Virtual Reality for various sectors, including Mobile apps, real state and pharma, amongst others.

Jo-Ann Chiam

VP of Client Engagement, AudienceView

With over 15 years in the industry, Jo-Ann’s been around the block more times than she’d care to admit.

At AudienceView, she’s part of the leadership team, where she juggles customer experience, company growth, innovation, and her addiction to coffee.

Jo-Ann also hustles as a champion for diversity and inclusion. She chairs AudienceView’s Equity, Diversity and Inclusion (EDI) Council and she is constantly learning, occasionally stumbling (who hasn’t stumbled while navigating EDI?), in her efforts to create brave spaces for voices and to make a difference.

Emily Childs

Head of Client Experience , Substrakt

Emily is Head of Client Experience at digital agency Substrakt, who work exclusively with cultural organisations across the UK and North America.

Emily has a varied background across the digital, ticketing and cultural sectors, working both in-house at arts organisations and at Spektrix before moving to Substrakt in 2017.

She looks after Substrakt’s clients relationships, with a focus on the end-to-end client experience across all aspects of their products and services.

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Tim Colegate

Head of Programming, Lighthouse - Poole

Tim is Head of Programming at Lighthouse, Poole, having previously worked in programming at Wolverhampton Grand Theatre and Venue Cymru. At Lighthouse, he leads the artistic programming team which presents approximately 350 live productions across a concert hall, theatre, and studio, as well as a film and visual art programme in the cinema and gallery.

Alongside his work, Tim recently completed an MBA degree. During the course, he conducted a research project that explored dynamic pricing in the arts industry from the perspective of arts organisations’ leaders. It is that study that has inspired this panel discussion at TPC 2024.

Chris Crossley

COO & Co-Founder, Line-Up

Chris’ background is in product design and he has over 12 years’ experience in planning, designing, developing and releasing digital products that have been used by millions, worldwide.

Chris was voted ‘Best Friday Speaker’ at TPC 2019.

Line-Up was shortlisted for Best Technology Provider at the British Media Awards, won Seedcamp London, were a London Web Summit Best European Startup Finalist and has been Featured by BBC, Forbes and TechCrunch.

Ben Curthoys

CEO and Founder, Monad

Ben has over 20 years’ experience in the ticketing and events industry with extensive knowledge of software architecture and proven track record in designing and delivering scalable systems. He is based in Berwick-upon-Tweed.
Ben was Technical Director at Artifax and then Director of System Development at Galathea STS which until April 2010 was the supplier of the ENTA system. He left Galathea in 2009 to set up Monad Software, now servicing clients across the UK and Australia.

Michaela Drapes

Head of Strategy, Made Media

Michaela Drapes graduated from the University of Texas in Austin, and after stints in business information publishing and management consulting, she landed a dream job in managing the website for New York City Ballet.

Her role there grew to encompass not just web content and development, but a holistic supervision of the company’s strategic digital efforts, including email marketing, social media, and editorial content. She also spearheaded the launch of a new website in 2020 and was part of the team that produced NYCB’s digital seasons in 2020 and 2021.

Michaela joined Made Media, a leading digital agency for arts and culture organisations whose clients include the Los Angeles Philharmonic/Hollywood Bowl, Royal Albert Hall, Glyndebourne, and Lincoln Center, as Head of Strategy in 2021. She is currently based in London.

Anna Evans

Head of Ticketing, Donmar Warehouse

Anna has over 20 years experience in the ticketing industry having worked up through the ranks of call centre operator to cover Box Office clerk, to Ticketing Manager to Head of Ticketing over this time.

Her knowledge of what is required professionally and sensitively, and how to manage and run a busy London box office is extensive. she is known for always being approachable, with an ability to easily develop rapport and thrives under pressure, always looking for a new way to challenge herself.

Jesper Essendrop

CEO, Queue-it

“Jesper Essendrop is the CEO of Queue-it, a leader in virtual waiting room software and services. He is driven to foster Queue-it’s culture, accelerate the company’s international growth path, and promote its mission of bringing online fairness to all.

With over 30 years in the IT industry, Jesper has worked as a software developer; CIO for a large-scale datacenter; sales and business development director; and CEO at two tech
companies. He brings a proven track record of driving growth and leading highly specialized teams with a focus on empowering organizations to transform through technology.”

Chris Farrar

Director, Product & Partner Management

As the head of’s Registered Developer Program, Chris works with venues and third parties to connect their solutions with ProVenue’s suite of data services.

Since joining the company in 2004, Chris has become an industry leader in software integrations. His background includes defining key aspects of’s applications in areas such as access control, APIs, ticket printing, and digital delivery.

Chris has a bachelor’s degree in computer science from Rensselaer Polytechnic Institute and co-founded his alma mater’s Pep Band Alumni Association. He also holds a master’s degree in sports management from the University of Massachusetts at Amherst.

Tom Flanagan

Sales Director, The O2

Tom has over 13 years of account management, sales and senior sales and management positions in sporting/entertainment events and venues, including roles at The O2 Arena (AEG), IMG, Wembley Stadium, Twickenham Stadium, The Jockey Club and Manchester City FC.

He is currently responsible for the ‘The O2 Premium’ Seat and Suite sales budget and overall team management of The O2 Arena Premium Sales Team.

Jonathan Fry

Lecturer in Business and Management, Aberystwyth University

Originally from Cardiff, Jonathan is an alumnus of Cardiff Metropolitan University.

Jonathan is currently undertaking PhD research at Aberystwyth Business School investigating entertainment and sports event consumer behaviour regarding purchasing VIP/hospitality tickets. Jonathan is also currently Managing Editor for the ‘International Journal of Hospitality and Event Management’ (IJHEM).

Martin Gallagher-Mitchell

General Manager, Monad

Martin has more than 20 years’ experience in the third sector, working in marketing / communications and ticketing roles for UK charities including the Royal Liverpool Philharmonic Orchestra and Aberdeen Performing Arts, shifting his focus from live performance to heritage to arts-based mental health interventions.
Passionate about making the case for creativity and culture, Martin now helps Monad’s partner organisations make a difference, whether that’s through simplifying comms, shaping the questions they should be asking of their data or creating efficient customer journeys.

Martin Gammeltoft

EVP, Business Development, Activity Stream

Martin has spent more than 10 years in the world of ticketing, data and commercial strategy and now heads up the partnership side of Activity Stream. Driven by a passion for technology and people, he aims to make the complex understandable and enable organisations to adopt new technologies to improve their business and processes.

Martin is a returning speaker at TPC, and has also sat on the board of INTIX, the International Ticketing Association. Don’t ask him about padel, as he’ll go on and on about that.

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Sophie Garzon-Lapierre

Head of Business Development & Marketing, easy-connect/Ticket Gretchen GmbH

Sophie Garzon-Lapierre heads the Business Development & Marketing Team at the Viennese Tech company easy-connect. Having collaborated with partners across the U.S. and European Performing Arts scene, including istitutions like the Vienna State Opera, Salzburg Festival, Berlin Philharmonic, Roundabout Theatre Company and many more, her team continues to strengthen institutions‘ audience development strategies by digitalizing their sales and communication channels. 

Thanks to a new set of innovative digital tools centered around digitalized patron programs as well as Social & Community features, digital customer acquisition and retention approaches have been brought into the 21st Century.

Marieke van Gent

Business Owner, IT Efficiency

As a businessowner specializing in strategic IT project management, my mission is to digitize the cultural sector. I am dedicated to enhancing processes and implementing systems across all departments in cultural organizations, empowering clients to focus on spectacular performances.

Serving as a project manager, I bridge the gap between the organization and technical entities, ensuring not only a functional solution but also a successful IT project.

Emma Gibbons

Placemaking Projects Manager, Royal Shakespeare Company

Emma Gibbons is an arts project manager who has worked in Dance and Theatre for over 15 years leading engagement programmes with schools and communities. Currently Placemaking Projects Manager for the Royal Shakespeare Company, Emma has a proven track record of leading complex, multi-stakeholder cultural projects with a current focus on developing place-based infrastructure to enable better access to cultural experiences for all.

Philip Goudal

Head of Sales and Ticketing, ABBA Voyage

“Philip has worked at ABBA Voyage for nearly 2 years and currently oversees the Sales and Ticketing team. He also looks after both the operational Box Office at the Arena and the Guest experience team who welcome the numerous VIP and celebrity guests.

Most recently he recruited a Travel Trade Manager to widen the funnel and encourage bookings from other territories. Previously Philip worked as the Head of Audience at Donmar Warehouse where he opened a fully refurbished FOH space and created a new FOH team.

Prior to that he worked in ticketing at Southbank Centre and Royal Albert Hall.

Pippa Le Grand

UK Operations Director, Tickets for Good

Pippa leads Tickets for Good’s UK operation, drawing on her experience in theatre and live arts festivals.

Having first established a theatre company and then a pop-up venue in Sheffield, she has built on this work, and her experience in luxury goods digital marketing to help develop Tickets for Good’s extensive partnerships network.

She was formerly a volunteer Director of Portland Works Little Sheffield Ltd, a heritage charity, and continues to take an interest in arts projects creatively engaging with local communities.

Patrick Gray

Chief Sales Officer, Expian

A commercial leader with 20 years experience of SaaS platforms within the Travel industry. Patrick spent 15 years of that time at the Expedia Group, working with their B2B arm (Egencia) delivering complex booking systems and services into SME and Enterprise clients, at a local and global level.

Now at Expian, Patrick is using his experience to oversee the growth of the Expian platform in the attractions and experience market. Although a newcomer to the industry, Expian has already been successful in securing enterprise sized attractions, as well as Clients in the passenger transport industry on a Global scale.

Switching suppliers is never straight forward and is guaranteed to have bumps along the way. Understanding the challenges of introducing complex systems which impact legacy roles, processes and tools is key to the success of any new partnership – unlocking additional value with your ticketing partner through increased revenues is the icing on the cake!

Alex Grieves

Head of Business Support, Theatre Royal Newcastle

With a decade in the arts and culture sector, Alex has delved into diverse departments – from Food and beverage, commercial management, CRM development, and ICT.

This distinctive skill set enables him to forge a bridge between driving commercial income and maximising the potential of the CRM, which is at the centre of every organisation, ensuring that the CRM plays a pivotal role in generating revenue and is harnessed to its fullest extent, seamlessly integrating with  overall strategy.

This holistic approach allows him to navigate the intersection of driving financial success and optimising the organisational core through effective CRM utilisation.

Ellie Griffiths

Product Marketing Manager, Tessitura Network

Ellie is a certified Product Marketing Manager with Non-Executive Director experience. 

She enjoys connecting people to innovative solutions and new tech to help them achieve their goals. An experienced senior marketing, communications and fundraising professional, Ellie has worked with organisations and individuals across the arts, technology, third and private sectors. 

She is also Chair of Trustees for Women & Theatre, based in the West Midlands.


Angela Higgins

Managing Director, Antix Management

Angela is Managing Director and Founder of industry specialist agency Antix Management and Co-Producer of the Ticketing Australia Conference.

With more than 25 years’ experience in the entertainment industry, Angela is recognised for her deep industry knowledge, global connections and data-driven insights on the Australian and New Zealand markets.

Angela formed Antix Management in 2007 to support international and domestic producers with sales and ticketing strategy for live events across Australia and New Zealand. Antix Management is contracted to provide sales strategy and ticketing management services to a range of first class live events.

Guy Hiddleston

Head of Client Services, Artifax Software

Guy Hiddleston is the Head of Client Services for Artifax, with over 8 years experience implementing solutions for arts focused organisations.

Guy loves analysing peoples’ requirements and building a system that suits their needs while incorporating the room for future growth. Guy has a passion for sharing his knowledge and best practice insights with a variety of venue types from clients in the arts and cultural community.

Samantha Hinkins

Head of Commercial & Partnerships, Visit One

Samantha has over 20 years experience in theatre and hospitality with a passion for the perfect tech stack!

She has a love of all things theatre, great food and architecture.

Richard Howle

Consumer Revenue Director, ABBA Voyage

Richard has been in ticketing industry for 24 years working in theatre, live music, sport, exhibitions and events across the UK and around the world.

Currently he is the Consumer Revenue Director for ABBA Voyage, previous roles include Director of Ticketing for The Ticket Factory and Commercial Director for Really Useful Theatres (Now LW Theatres).

A former director of STAR, Richard is passionate about ensuring that ticket buyers have positive experiences so that they come back and buy some more!”

Sohaib Irshad

Director of Data & Analytics, AXS

Sohaib has over a decade of experience leading and delivering on data solutions for clients and partners and joined AXS in Jan of 2018 as Data & Analytics Director.

Sohaib started his career in consulting including working at places such as Deloitte to create best-in class solutions for clients in the UK and internationally and then moved on to the client side to truly embed data capabilities and culture into organisations.

His role within AXS is to support all aspects of the data offering within Europe and help our clients be successful with the vast amounts of data AXS provides.

Vicky Jaycock

Head of Premium Sales, Everton FC

Vicky has a proven track record leading trans-formative commercial development teams in new stadia / redevelopment of venue environments. Creating and leading delivery of sales strategy. Thrive in high performance team leadership environments to exceed sales targets across Premier League stadia and live event venues.

Alongside demanding role, also studying MBA in Leadership ( part time) with Liverpool John Moores University.

A highly driven and sales focused commercial leader with a passion to nurture inclusive workplace culture.

Ren James

Head of Content & Web Projects, Splitpixel

Ren is a content person and website project manager specialising in access, inclusion, UX and SEO. With a background in culture journalism, she has 18 years of experience in content creation, with nine of those spent at digital agencies, where her focus has shifted to content strategy and website delivery.

 Her primary career goal is trans liberation for all. Beyond that, she enjoys artisanal vegan cheeses and punk music. She uses too many commas and hates the word “whilst”.

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Gabe Johnson

Dir of Sales and Analytics, Roundabout Theatre Company

Gabe Johnson (he/him/his) joined Roundabout Theatre Company in 2014 and now serves as Director of Sales & Analytics. In this role, Gabe leads Criterion Ticketing, Roundabout’s e-commerce platform developed as part of Bloomberg Philanthropies Digital Accelerator for Arts & Culture.

He is also responsible for developing and executing sales and pricing strategies for Roundabout’s five Broadway and Off-Broadway theatres, including the Tony® nominated productions of Cabaret, The Humans, and A Soldier’s Play, as well as sourcing and managing strategic technology partnerships.

Prior to joining Roundabout, Gabe worked on music festival accounts at Front Gate Tickets in Austin, TX.

Hrefna Sif Jónsdóttir

Managing Director, Tixly

Hrefna has been with Tixly since 2017, starting as General Manager at a time when the company was just beginning to branch out internationally. She has been instrumental in the company’s international growth, now leading as Managing Director – having relocated to Munich to oversee Tixly’s recent venture into the DACH market.

Previously, she managed the box office at Harpa, Reykjavik’s renowned venue, where she oversaw their daily box office operations as well as customer service management. Hrefna’s practical leadership style and focus on customer satisfaction have been key to Tixly’s success in the performing arts & culture ticketing industry.


Rick Jurkiewicz

Head of Ticketing, RL Commercial

Rick is a ticketing veteran, who’s background encompasses various aspects of ticketing, spanning both agent and rights holder roles. 

He specializes in international sports tournament and stadium ticketing planning and management, overseeing product and project management for ticketing system specifications and installation.

Additionally, Rick serves as a Data Protection Officer and drives ticket agency business development initiatives.

Sean Kelly

Founder, Vatic

Sean Kelly is the Founder of Vatic. For over a decade he was the head of marketing at performing arts organizations large and small. During this time, he gained a deep understanding of live event pricing, and developed a new way of thinking about what we should be charging for a ticket. Previous to his time in arts marketing, Sean worked for Starbucks Corporation as a product manager focused on creating future strategy.

Peter Ling

Shows & Finance Manager, Ipswich Theatres

Peter manages the live entertainment programme for two of East Anglia’s largest indoor venues, the Regent Theatre and Corn Exchange in Ipswich. He coordinates a varied programme of over 250 performances ranging from stand-up comedy and live music to West End touring productions.

In addition to his programming responsibilities, he plays a pivotal leadership role in the day-to-day operations of both venues. His role encompasses the management of ticketing administration, financial processes, accessibility, pricing, marketing, audience development and strategic planning.

Passionate about transforming customer experience and cultivating income streams, Peter is always on the lookout for innovative business practices (and a great coffee shop!).

Greg Loewen

CEO, Digonex

“Greg Loewen has served as the CEO of Digonex since 2014. Since then, Digonex has grown rapidly on the strength of its proprietary pricing technology, a culture of client service and an ever-growing network of ticketing partnerships to become the leading provider of dynamic pricing solutions in the performing arts and attractions sectors.

Outside of work, Greg is actively involved in the arts, serving as the Board Chair of the Indianapolis Symphony.

Previously, Greg held a variety of executive leadership roles with Emmis Corporation, The Toronto Star and Monitor Company, a leading global strategy consultancy.

Phil Lofthouse

Tech Lead, All In - Arts Council England

Phil Lofthouse is leading on the technical development of All in, the new UK-wide access scheme being developed by Arts Council England in conjunction with Arts Council Northern Ireland, Arts Council Wales and Creative Scotland.

All In’s aim is to help the creative and cultural sector remove barriers, so that organisations can welcome more people with access requirements through their doors.

Previously Phil worked at Spektrix, most recently as Client Operations Lead, working out of their New York Office before returning to the UK to become the ticketing and CRM specialist for the Digital Culture Network.

Andrew Ladd

Senior Product Strategist, Ten4 Design

Andrew has worked in a variety of ticketing roles for nearly 20 years, including Head of Ticketing for Underbelly Ltd, and Sales Director in the Box Office and Ticketing team at the marketing agency AKA.

Now a senior product strategist at Ten4 Design, Andrew uses that experience to lead ticketing projects from initial proposal through to launch, ensuring a finished product that meets the organisation’s internal goals while also providing a great experience for users.

Callum Madge

Access Manager, Edinburgh International Festival

“Callum is a creative producer and disability access consultant, with experience in theatre, film and participatory arts. He has held staff roles with Lung Ha Theatre Company, flip: Disability Equality in the Arts, and Birds of Paradise Theatre Company.

As a freelancer he has worked on projects for National Theatre of Scotland, Royal Conservatoire of Scotland, Lyceum Theatre, and Traverse Theatre. He has also independently produced plays on subjects including alcoholism and mental health for Edinburgh Festival Fringe and Scottish Mental Health Arts Festival.

He is currently Access Manager for Edinburgh International Festival. “

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Bence Marosi

CEO, DynamO Pricing

Bence Marosi, CEO of DynamO Pricing, combines engineering expertise with a passion for innovation. He founded DynamO Pricing, renowned for its customer-centricity, high standards, and adaptable solutions.
During his entrepreneurial journey, he developed essential skills such as leadership and strategic planning, while building a team of experts crucial for establishing an international SaaS company. Bence’s achievements include introducing dynamic pricing to the Hungarian market while building an internationally competitive company.
Beyond work, he finds motivation in sports, especially distance running, biking, and climbing. Bence envisions an AI-driven future, impacting various industries and completely changing the status-quo in pricing.

Jason Mastrine

Global Head of Strategy - Ticketing & Venues, Protect Group

Jason Mastrine is a strategic and visionary business leader with a long track record in the North American entertainment ticketing industry.

An intuitive translator of ideas, an active listener, and an engaging communicator, Jason has a unique perspective on how integrated tech solutions can improve fan experiences and engagement while optimizing revenue and internal operations.

He is currently part of the senior leadership team at UK-based Protect Group leading their global ticketing strategy, and lives in Denver, Colorado with his three teens and dog Winny.


Joanne McCarthy

VP Global Ticketing Operations, Magic Mike Live Worldwide

Before settling on a career in Sales and Ticketing, Joanne worked in events, she was a performer and teacher and she lead business and enterprise workshops in schools. She knows a lot about people and is passionate about how to get best of out them in the workplace. Joanne has been a Manager at the St James Theatre and at LW Theatres before moving to Magic Mike, where she started as Head of Box Office.

Since working at Magic Mike, Joanne has tackled a number of challenges head on; bringing ticketing in house, reopening the show after the pandemic and rebuilding lost sales as a result of an unfortunate data loss. In her 2.5 years at MML she has brought together a team of passionate ticketing professionals, implemented new software, saving money and designed a new pricing strategy which maximised on sales. Her skills lay in leadership, sales strategy and project management. She is always looking for ways to improve business functionality and customer satisfaction whilst generating a strong revenue.

Ryan Metcalfe

Managing Director Preevue

Ryan Metcalfe is Managing Director of Preevue, a global leader in laser scanning and digital twins for the creative industries.

Preevue works with leading performing arts organisations to create venue digital twins, counting ATG, LW Theatres, ROH, RSC, and Delfont Mackintosh Theatres among its clients. Outside theatre, Ryan has led Preevue’s projects for M&E giants including Disney, NBCUniversal and Fox.
Ryan and his work with Preevue have been featured in publications including The Stage, The Guardian, and Playbill, and as a public speaker he has presented at events including ITEAC, PLASA, Immersive Architecture, LDI, Hollywood Professional Association, Showlight, Future of Theatre, Beyond Conference, ABTT Theatre Show, and Opera Beyond.

Stephen Miller

Chief Technology Officer, The Audience Agency

Stephen is currently Chief Technology Officer at the Audience Agency and TAA Tech Ventures which has included leading on the development and data architecture of the Audience Answers product suite in the UK and internationally. In addition to the ongoing partnership with the University of Leicester, exploring AI and machine learning techniques in relation to developing new cultural audience segmentation models.

Stephen was formerly the Chief Operating Officer and Chief Technology Officer for an innovative SME developing and delivering a healthy ageing digital service across the UK and various territories, including Australia and New Zealand. The role included working with the research division in delivering operational and commercial services. Stephen led the translation of research into a commercial offering that scales the impact and reach whilst following academic/ethical best practices.”

Katie Moffat

Director of Sector Strategy, Substrakt

Katie is Director of Sector Strategy at digital agency Substrakt. An experienced digital strategist, consultant and trainer, specialising in the arts and not for profit sector, Katie helps organisations to use digital technologies to reach, grow and diversify their audiences. 

Katie is a contributing author to the Manual of Digital Museum Planning published by Rowman & Littlefield and a regular speaker at events and conferences.

Rebecca Molloy

Business Intelligence Analyst, Bristol Old Vic

Rebecca Molloy is the Business Intelligence Analyst at Bristol Old Vic theatre, a council member for the Society of Ticket Agent and Retailers and an advisory board member for Little Bulb Theatre company. She specialises in maximising revenue, data led decision making and including EDI in strategic planning.

Following working in a variety of roles on and off stage, Rebecca fell into the world of ticketing at a London Jazz club after realising she could combine her love of performing arts with her love of spreadsheets. She is also an avid gamer and has recently become obsessed with knitting.

Kelly Molson

Founder, Rubber Cheese

“Founder, Head of Commercial at Rubber Cheese, a user focused web design and development agency for the attraction sector. Digital partners to Eureka! The National Children’s Museum, Pensthorpe, Holkham and The National Marine Aquarium.

A regular speaker on digital and user experience topics at national attraction conferences and organisations including ASVA, ALVA, The Ticketing Professionals Conference and the Museum + Heritage Show.

As host of the popular Skip the Queue Podcast for people working in or working with visitor attractions, she speaks with inspiring industry experts who share their knowledge of what really makes an attraction successful. “

Jennifer Moon

Digital Programme Lead, Chelsea FC

Based in London, GB, Jennifer Moon serves as the Digital Programmes Lead at Chelsea Football Club, leveraging her extensive experience gained from previous positions at Chelsea Football Club and Pan Pacific Vancouver.

Jennifer earned her Bachelor of Business Administration from Thompson Rivers University (2006-2010) and possesses a diverse skill set encompassing Event Management, Hospitality, Time Management, Management, Customer Service, and more

Rob Monkman

Founder, Ticketi

“As the Founder of Ticketi, Rob is on a mission to enable event organisers to offer the most personalised ticket buying experience the market has ever seen. By leveraging technology and AI to maximise revenue for organisers, Ticketi promotes inclusivity for fans and reduces ticket touting.

Rob is a CRM expert and Microsoft Certified Professional with two decades of digital transformation leadership. Having thrived in several Microsoft Gold Partner roles, Rob now operates independently where he champions ‘Ethical CRM’, a business approach which focusses on providing services with openness, honesty, and transparency.”

Alex Morgan

Head of Sales & Partnerships, pointOne

Alex is Head of Sales & Partnerships at pointOne and strives to provide innovative and streamlined Epos solutions for Theatre and Cultural organisations.

Alex is dedicated to helping Theatre and Arts venues navigate the complexities of modern point-of-sale systems, self-service technologies, and mobile ordering solutions. Alex assists venues with utilising technology and integrations to improve audience experience and boost revenue through secondary spend.

James Morgan

Head of Sales & Ticketing, Chichester Festival Theatre

Worked at Chichester Festival Theatre for 31 years, the last 25 of which as Box Office Manager. Newly appointed Head of Sales & Ticketing with responsibility for maximising revenue (working with TRG), and sales forecasting.

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Kate Mroczkowski

Strategy Director, Supercool

Meet Kate, Strategy Director at Supercool, bringing over two decades of expertise to the intersection of culture and technology. With a passion for innovation, Kate supports cultural organisations with content strategies, new website projects, and digital strategies that redefine user experiences. Her expertise lies in seamlessly weaving intricate ticketing system integrations with a laser focus on user-cantered design principles.

Kate’s journey spans roles in ticketing and fundraising at theatres, strategic consultancy at Spektrix, and an MBA with a digital sustainability focus.

In her spare time, she serves on the board of trustees at Northern Broadsides and plays the double bass in her local orchestra.

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Keren Nicol

Business Development Manager, Spektrix

Keren joined Spektrix as a Business Development Manager in 2022.

Prior to joining Spektrix, Keren spent nearly 15 years working in marketing and fundraising roles for arts and cultural organisations in London and her home city of Glasgow.

During a brief spell in the charity sector, she was one of the first fundraisers in the UK to generate donations from the gaming community via online streaming platform Twitch.

Before finding her passion for connecting people to meaningful experiences and products, Keren trained as a classical musician.

Liv Nilssen

Director of Sector Strategy, Spektrix

As Director of Sector Strategy at Spektrix, Liv works to support a vibrant and successful arts and culture sector and to ensure Spektrix is aligned to sector priorities and focused on delivering client and sector success.

Liv has been sharing insights from Spektrix’s data with the sector since 2018 and is the author of several data publications which can be found at She also authored  Boldly Compliant, A guide to GDPR in for the arts and culture sector and Building Blocks for Reopening.


Before joining Spektrix, Liv held roles in performing arts management and fundraising in both the US and the UK at organizations including the Royal Court Theatre, American Conservatory Theater, Yale Repertory Theatre, Centre Theatre Group, and Chanticleer.

Tom Nolan

Head of Global Ecosystem, Spektrix

Tom Nolan is Head of Global Ecosystem at Spektrix, overseeing the development of technical partner solutions and relationships with industry experts to enable the Spektrix community to achieve even more, and to maximize innovation using Spektrix tools.

Before joining Spektrix, Tom worked in ticketing and operations roles at Kiln Theatre, London, Dartington Arts in Devon and The Theatre, Chipping Norton.

Working at Spektrix gives him the opportunity to combine these two passions – technology and the arts.

Colin Payne

Head of Ticketing, RG Live

A ticketing professional with over a decade of experience in live events, Colin Payne is Head of Ticketing for RG Live, a wholly owned division of Sony Music Masterworks.

In 2023 RG Live produced and promoted 300 events and sold more than 3.5 million tickets to live events across 50 locations globally. Illuminated trails, concerts, music festivals, opera, ballet and unique experiential concepts all contribute to their diverse and innovative portfolio.

With a passion for delivering exceptional fan experiences, Colin is dedicated to leveraging his extensive industry knowledge to drive ticketing strategies that connect audiences with unforgettable live entertainment.


Billy Partridge

Freelance Ticketing Consultant

Billy Partridge is a ticketing wizard (not his words, but those of several others). With over twenty years’ experience in audience management, he has lead on ticketing strategy and operations at major live events for most of that time.

Previous employers, events, and clients include: Manchester International Festival 2007 to 2019, Coventry UK City of Culture 2021, the Eurovision Song Contest 2023 for the BBC, Birmingham Festival, and Lumiere the UK’s Light Art Biennial. In addition to ticketing, his freelance work includes event management, marketing, data analysis and evaluation.

If you’re interested in having a chat about future collaborations get in touch.

Nina Primeraki

Client Integrations Lead, Spektrix

Nina works to empower theatres and arts organisations to have the best possible integrations between their websites and Spektrix.

Her day-to-day job focuses on developing best practice guidance, technical documentation and training to upskill teams, and she has previously worked in theatre marketing and digital product management in the charity sector. Nina enjoys combining her love for the arts and delivery of meaningful online experiences.

Tom Radclyffe

Front of House & Cafe Manager, Old Fire Station - Oxford

Tom Radclyffe is the Front of House & Cafe Manager at the Old Fire Station, Oxford; a centre for creativity, that encourages people from all backgrounds to understand and shape the world in which we live through stories, creativity and the arts.

Kerry Radden

Associate Director, Indigo

Prior to joining Indigo, Kerry was Head of Audiences and Marketing at the Royal Shakespeare Company in Stratford-upon-Avon for nearly seven years, managing and developing the RSC brand to drive income growth and diversify audiences, as well as leading the insight function.

Before the RSC, Kerry had over 15 years experience working with arts organisations and charities across the UK, helping them develop their brand, marketing and audience development strategies.

Katy Raines

CEO, Indigo Ltd

Katy Raines MA MBA (CEO, Indigo-Ltd) is regarded as one of the UK’s leading consultants on data-driven strategy for Cultural Organisations. She has developed and led research and implementation programmes for large and middle scale organizations throughout the UK and Europe.
During Covid-19 she developed and delivered the UK’s largest collaborative dataset of cultural attenders’ attitudes to returning to events, beginning with After-The- Interval, and working with over 800 organisations – capturing over ½ million responses from attenders, for which Indigo won several awards, and Katy won a national award for Outstanding Leadership (Covid Response Awards).

Alex Rickells

Data & Revenue Manager, Curve Theatre

Alex has worked in various roles within the arts sector for eight years, taking his passion for music as a saxophonist and feeding that into roles in music education, concert and event management at venues and organisations including Trinity Laban, Britten Sinfonia and Saffron Hall.

Alex currently works as Data & Revenue Manager at Curve Theatre, overseeing the use of Spektrix within the organisation as well as developing pricing strategies.

An avid concert and theatre goer, Alex also enjoys swimming, reading, meditating and playing the piano as much as possible!

Richie Ross

General Theatre Manager, Ipswich Theatres

Richie Ross is the General Manager of Theatres for Ipswich Borough Council, with responsibility for the Ipswich Regent Theatre and Corn Exchange.

The Regent is the largest venue in East Anglia, celebrating it’s centenary in 2029. With 1535 seats, the theatres hosts a variety of shows including music, comedy, musicals, family entertainment and dance. The Corn Exchange is a multi-purpose space within the town centre and can be both standing or seated.
Richie has been working for IBC since 2017, except for a brief period working for a commercial theatre operator.

Prior to this, he has always worked in the late night entertainment industry since leaving school when he worked in the nightclub sector. Theatre world beckoned him in 2000 when he became a producer and tour manager for many different theatres shows around the world, getting into theatre management in 2014.

Skye Russell

Community Manager, CultureSuite

Skye is a self-proclaimed, multi-passionate individual. She honed much of her development within the tech, games and creative industries, spanning multiple verticals for almost a decade.

Her love for community and connection drives her, as does her passion for cheese and puns!

As the Community Manager at CultureSuite, she is eager to guide and revamp what ‘community’ can be in the arts and culture sector and do so through the lens of EDI.

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Tom Shallaker

Development & Ticket Sales Manager, Lighthouse, Poole

Tom is the Development and Ticket Sales Manager at Lighthouse Poole, and is also a Trustee of the music charity Sound Roots.

Tom has previously worked in development roles at Cambridge Live, Northern Ballet and Sheffield Theatres.

Joe Shellard

Senior Director, TodayTix Group

With a career at the intersection of theatre and technology, Joe’s interest is innovating with big data to connect more people with live entertainment.

Presently Senior Director at TodayTix Group, formerly Head of Data, Insight and Ticketing at AKA, other roles at Purple Seven and HQ Theatres.

Andy Sheppard

Head of Marketing and Communications, New Theatre Royal Portsmouth

“Andy is a passionate theatre professional who has worked extensively in Arts and Culture across the South of England.

Staring life as a teenager as a casual Theatre Technician, she has gone on to lead Marketing teams in large scale commercial theatre, mid-scale venues, arts centres, as well as funded venues, within the arts, cultural and museum sector. Andy is also delighted to be a member of the board of Crying-out-Loud.”

Hatti Simpson

Head of Ticketing, Nimax Theatres

“Hatti Simpson is Head of Ticketing for Nimax Theatres, leading Ticketing & Sales across 7 West End theatres in the heart of London.

Hatti has been working in theatres, music venues and arts centres since 2013, and is passionate about inclusivity and accessibility to the arts, engaging and efficient customer experiences, and using data for strategic decision making. She also has a strong interest in new ticketing technologies and pricing analysis.

Outside of work you can find her on long walks along the Thames and in theatre bars. She’s usually easy to spot with her brightly coloured hair.”

Niels Henrik Sodemann

Co-Founder, QUEUE-IT

Queue-it’s Co-founder Niels Henrik Sodemann has over 20 years’ experience in the IT and business management space.

Originally, his expertise was primarily within software development, adding on infrastructure project skills and roles along the way. As Niels designed and implemented technical solutions, he became increasingly interested in system and website performance. While advising clients on how to best manage web performance under peak load, he saw firsthand the complex issues affecting load times and scalability. This experience with the technical challenges faced by all transactional IT projects helped inspire the idea behind Queue-it. 

Steve Stonehouse

Head of North American / APAC Markets, 3D Digital Venue

With over two decades in the industry, Steve Stonehouse leads as the Head of North America for 3D Digital Venue, a Barcelona-based visualization pioneer with 35+ global ticketing integrations. Renowned for his client-centric ethos, he’s partnered with teams in elite leagues like the NBA, NHL, NFL, MLB, international teams, and iconic performing arts venues elevating the fan experiences. 

Steve Stonehouse continues to shape the future of sports and entertainment through his visionary leadership, unwavering dedication, and unique industry insights.

Carly Straughan

Lead Consultant, QLINE Consulting

Carly Straughan began her career working in tourist attractions on a 3 month contract until she found a “real job” and almost 15 years later she is still here.

She now works with museums, arts and heritage, and tourist attractions worldwide to help them find the right solutions for them and their guests. She is a passionate supporter of the tourism industry.

Stephen Taylor

Product Director, Ambassador Theatre Group

Ambassador Theatre Group’s (ATG) Product Director, Stephen Taylor, draws on experience developing product solutions in a range of sectors, incl. financial services, HR technology, food delivery and live entertainment ticketing. His role navigates the intersection of customer needs and business goals to drive impactful digital product development.

ATG is the world’s leading live entertainment company with the vision of helping great shows to find the largest audiences. ATG operates over 50 venues internationally; is an international leader in live theatre, music and comedy, and provides leading ticketing platforms and marketing services.

Tara Thomas

Business Development & Events Manager, DigiTickets

Having been involved in Tourism since the age of 16, Tara has a wealth of industry knowledge specialising in visitor attractions. Working up the ranks from an Admissions Staff member and Tour Guide, Tara progressed to Marketing Manager at one of the UK’s most important prehistoric sites. After five years, she then made the move to DigiTickets.

Her role at DigiTickets is working with attractions, events and venues to consult on their ticketing needs. DigiTickets partners with over 1,000 UK venues for Ticketing, EPOS, Staff Scheduling, Self Service Kiosks and more.

Chris Thompson

CEO, You Smart Thing

I lead the vision and strategy for ‘You. Smart. Thing.’ (YST). We are the leading travel demand management platform for the live events sector. 

Our mission it to address climate change by providing a personalised low carbon travel plan to every visitor. Our easily integrated technology increases revenues by enabling destinations, venues, and events to curate visitor experiences whilst measuring CO2e emissions and reducing the disproportionate carbon footprint created by visitor travel.

Jacob Thompson

Head of Customer Success,

Jacob is an IAPPA Certified Attractions Professional and expert in the digital guest journey. Currently, Head of Customer Success at,

Jacob supports leading attractions and live events such as Merlin Entertainments, Butlins & The Jockey Club, helping them to better understand their guests to drive engagement and revenue. Alongside his role, he also acts as a strategic advisor to charitable organisations like the National Memorial Arboretum.

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Roger Tomlinson

'Mostly Retired'

““Mostly retired” arts management consultant (78), who worked internationally in Europe, Aus/NZ & North America.

Wrote BOXING CLEVER on database driven marketing in 1993, transforming ticketing to include marketing & CRM. Updated with Tim Roberts in 2006 as Full House (& in Spanish as Aforo Completo). Also wrote manual on Designing and Developing Websites for arts organisations.

Renowned for leadership on audience development initiatives using new technologies, mapping, catchment area analysis, profiling & segmentation. Managed procurement processes for ticketing systems for hundreds of venues.”

Anne Torreggiani

CEO, The Audience Agency

Anne is CEO of The Audience Agency, the UK charity for cultural participation and engagement, and an experienced facilitator and adviser on strategy and policy in this area.

She is also part-time co-director of the Centre for Cultural Value, a research centre based at the University of Leeds. She is a specialist in audience research and development, trends in public engagement and works across the wider arts, heritage and museums sector.

She has particular interests in the use of data, cultural democracy, human centred design and organisational change in social enterprises. She is a regular commentator and speaker on these issues.

Patrick Towell

Commercial Innovation Director of The Audience Agency CEO of TAA Tech Ventures The Audience Agency

“In 2005, Patrick founded Golant Innovation (formerly known as Golant Media Ventures), whose mission is to share innovations across the creative, digital, third and public sectors. In 2018 it merged with The Audience Agency to become its enterprise arm.

He has 25 years of experience as an executive, board/policy advisor and programme director and at the Audience Agency, co-led the development of the digital maturity framework underpinning the DCMS/Arts Council England/National Lottery Heritage Fund Digital Culture Compass. An experienced facilitator and trainer, he is co-leading the Leading the Sector digital leadership development programme for the UK’s heritage sector. His media work has spanned post-production, VR, e-learning, online publishing, animation and advertising.

Patrick is also a financial and business advisor for Arts Council England, a digital advisor for the National Lottery Heritage Fund and a former resilience advisor for Arts Council Wales. He has worked with national organisations, smaller producers and venues, and local authorities across the cultural sector. He speaks internationally and writes on innovation, design, enterprise and resilience.”

Leonor Franco Vidal

Ticketing & CRM Manager, Somerset House Trust

Ticketing & CRM professional with 10+ years of experience in the field.

I joined Somerset House in June 2021 and prior to that I worked at Dulwich Picture Gallery for 3 years and the National Portrait Gallery for 3.5 years.

The main CRM system I’ve used for the last 8 years is Tessitura – since it was implemented at the National Portrait Gallery in 2016. My favourite part of the job is data analysis and reporting.

Scott Whitehouse

Head of Business Systems, Birmingham Hippodrome

Scott is Head of Business Systems at Birmingham Hippodrome, who are on a mission to provide that “goosebumps” feeling through memorable and extraordinary experiences. As one of the biggest providers of arts and culture in the city, the Hippodrome provides over a million people a year with those same goosebumps moments through our on and off stage programmes and performances.
Scott has over 12 years experience working with multiple systems, including ticketing, telephony, HR and finance. Most recently, he led the project team to roll out a new ticketing site that enhances the digital experience for access bookers.

Tim Willers

Head of Conversation Design, Nibble Technology

Tim is the Head of Conversation Design at Nibble Technology, overseeing 30,000+ conversations with the Nibble chatbot each month across 350 businesses including those in the ticketing industry.

He builds conversations that delight and engage customers, keeping things simple and making sure customers get the right responses to everything they can ask a chatbot.

Accredited by the Conversation Design Institute, he has shared his expertise at panel events focusing on best practices in Conversation Design for chatbots and voice assistants.

Kimberley Waterman

Head of Technology Projects, LW Theatres

“Kimberley currently leads the design of a Project Management Office at LW Theatres and is supporting the business through an exciting phase of digital transformation.

Dedicated to driving positive change, Kimberley focuses on enhancing team experiences, fostering open communication, and refining collaboration methods for successful project delivery.

Originally from Amsterdam, Kimberley started her career at The Concertgebouw Amsterdam 15 years ago. She has been working for LW Theatres for 6 years delivering projects across ticketing, hospitality, and technology.

Emma Young

Operations Manager, Ticketsolve

“Emma is the Operations Manager for Ticketsolve, heading up a support team serving venues across the UK and Ireland. With over 8 years of experience delivering premium customer service, training, and support for major arts and culture organisations, from museums and galleries to theatres, concert halls, and heritage sites, she understands firsthand what venues need to create smooth, seamless customer experiences.

In her current position, Emma ensures that day-to-day operations activities run smoothly, aiding her team in tackling issues around systems and processes, ensuring that clients have the highest quality support to meet their most crucial business needs.

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