Research and user centred design consultant / Mace & Menter
Mike Dunn is a user-centred design consultant who’s led projects with clients including DCMS, the British Heart Foundation, the Forestry Commission and Citizens Advice. Understanding and designing customer experience is the perfect role for Mike as it allows him combine his analytical and creative skills with a love for all things digital.
Megan Conman has gained considerable knowledge of the concerns, complaints and experiences of ticket buyers since joining the Society of Ticket Agents and Retailers (STAR) as External Relations Manager in 2016.
Martin Gammeltoft is heading up the commercial side of things at Activity Stream and is responsible for the Live Entertainment vertical. He comes from a background in concert services and ticketing and is passionate about helping venues and organizers exploit the many benefits of data, without having to take in the full complexity.
18 years ago, whilst studying mathematics at one of Holland’s top technical universities, Coen van der Poll took a job helping his local theatre navigate the then little trodden paths of the worldwide web – thus Peppered was born.
Senior Vice President of Client Development and Commercial/Ticketmaster UK
In February 2019 Gary Roden became Senior Vice President of Client Development and Commercial at Ticketmaster UK. Gary has worked for Ticketmaster for approaching 5 years, where he has driven the transformation and rejuvenation of the Theatre,
As the President and CEO of TRG Arts, Jill Robinson sets the strategic vision for the international management consulting firm who works with arts and cultural organizations seeking sustainable revenue models and transformative operational practices.
Debbie Richards is Director of Baker Richards (www.baker-richards.com), a leading international software and consulting firm which helps cultural organisations achieve their commercial potential through admissions pricing, membership strategy and segmentation.
Shawn Robertson has worked as a ticketing/admission services professional in various senior management positions for over 28 years at organizations including the Broward Center for the Performing Arts, Raymond F. Kravis Center for the Performing Arts, Warner Theater and Arena Stage. Since 2009, he has served as Ticket Sales Director at Center Theatre Group.
Kate’s been working in the arts sector for 15 years, starting out at the Bridgewater Hall, Manchester. She then went on to box office and fundraising roles in theatres and music conservators in London and Manchester.
David Lynam is the Founder of Kaizen Ticketing, a London-based software supplier. With nearly 25 years of experience in the ticketing industry, he has helped to oversee some of the most complex and successful ticketing infrastructure projects of the last two decades.
Polly Barnfield OBE is the Founder and CEO of Maybe* and the #WDYT Campaign. Maybe* is a platform that eliminates the gap between how consumers use technology and how businesses are able to connect with them.
Commercial and Sales Manager / Corn Exchange, Newbury
Sam Biscoe is currently Commercial and Sales Manager for Corn Exchange, Newbury. Previously working at Nuffield Southampton Theatres and New Wolsey Theatre, Ipswich, Sam is proud to have worked with TRG Arts.
Lucy Levitt has been working in the live music business for 10 years. After starting her time in the company in major event delivery and marketing she moved into her current role as Head of Business Development for Kilimanjaro live,
With a career that began as a lighting technician in the West End and at the Barbican Centre, Jonathan Brown went on to spend several years as a stage manager and production manager taking tours of plays to the Far and Middle East and to theatres around the UK.
Alan Gelfand is the founder and CEO of Fair Ticket Solutions Inc. who pioneered authenticated and verified tickets to live events by creating the world’s first mandatory check-in for live events that work with every type of ticket format at any live event.
Director of Client Development (Europe) / Tessitura Network
Rachael Easton has over 20 years of experience in ticketing and marketing which has evolved into an understanding of the importance of revenue management / dynamic pricing, customer behaviour analysis for organisations of all sizes and types.
Ian Taylor has worked in live entertainment ticketing and marketing for over two decades, with a background in West End theatre box office management, theatre ticket agency marketing and over 10 years at AKA, an international marketing agency for live entertainment.
Kim has been working in theatre for 15 years, across 10 different venues in 8 different cities. Working her way from Box Office Assistant to Venue Manager, from the West End to Wakefield (and back again).
Head of Research and Campaigns / Attitude is Everything
Before joining Attitude is Everything, Jacob Adams worked as a support worker and facilitator for a national learning disability charity and for a local Disabled People’s Organisation in London. He was Attitude is Everything’s Festival Project Manager for three years.
Kirk Bentley has been at the intersection of emerging technology, marketing and the arts for nearly 20 years. He’s helped hundreds of arts organizations around the world create innovative email campaigns that power growth and engagement. He lives in Seattle, WA. USA with his wife, daughter and a suspicious collection of vintage synthesizers.
Co-founder & Consultant / Securys Ltd - Practice Lead / DPO service
Sara Newman often gets asked what it is she really does, as if it is a ‘dark art’. The answer is that she get things done, be it project or programme delivery, service or people management or more general business operations.
Director of Partnerships & Marketplaces in the UK /PayPal
With more than 18 years of payments experience under his belt, Dave Smallwood has worked with and helped a diverse group of companies with their payments, web and mobile commerce strategies. Relevant examples to mention are companies like SeeTickets, LiveNation and Eventbrite.
James Baggaley is Strategy Director at Made Media — a leading digital strategy and design agency that works with live performance and cultural institutions across the world. As Strategy Director, James’ practice at Made focuses on how arts and cultural organisations can leverage digital technology to connect more effectively with their audiences and do better business.
As Co-founder and CEO of Queue-it, Niels has delivered an unparalleled solution to the ticketing industry, by providing a first-class solution for managing ticket onsales, through Queue-it’s virtual waiting room.
Senior Vice President for Fan Experience / Ticketmaster International
Lisa Cobham is the Senior Vice President for Fan Experience at Ticketmaster International. She is a leading Customer Service and Contact Centre professional with over 13 years’ experience of working in the ticketing business.
Assoc Director Research & Analytics / Ticketmaster International
Tina Mermiri advises on and conducts research around culture, sponsorship, media and technology. She heads up the Research & Digital Analytics at Ticketmaster international, looking after different data sources and providing insights into its audiences, products and brands.
Helen Dunnett is Director of HD Consulting (www.hd-consulting.co.uk ) and works with arts and cultural clients to help them develop Customer Relationship Management strategies, improve and streamline their business processes and procure CRM/Ticketing system software.
Chris Crossley is a Co-Founder of Line-Up, who deliver beautifully crafted ticketing. Line-Up’s mission is to increase conversion rates for ticket vendors by giving buyers the purchase experience they deserve.