4C – Reducing Churn

Hall 10b 16th March 2017 5:00 pm - 6:00 pm

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Stephen Skrypec
Lindsay Anderson

Head of Communications at the New Wolsey Theatre in Ipswich, Stephen Skrypec will present their venue’s journey to answer the question

“If we were to re-open our venue knowing what we know now about our audience, what would our customer service operations look like?”

Stephen will take through their shift in organisational culture to identify how their business could seize new business opportunities. Co-presenting on some of the theory behind this project will be Lindsay Anderson from TRG Arts.



– Focus on shifting business opportunities and organisational culture.

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