Leader of the Pack: 5 Essential Elements of a High Performing Organisation
How to create a high-performing culture that delivers exceptional results
Your only sustainable competitive advantage for growth and profitability is your people – but less than 30% of your employees are engaged. People quit, but don’t leave – creating declining performance, productivity – and memorable customer experiences.
The good news is that they aren’t any happier with the situation than you are.
In this keynote, Bill covers proven principles, real life tactics and bullet-proof systems that empower teams and ignite a passionate high performance culture that wins rave reviews from employees, customers and clients!
The physical web enables people to interact with any object that is transmitting using a beacon. The slight evolution now is that people don’t need to install an app to interact, mobile browsers are starting to work with these beacons. And it’s going to become easier over the coming years.
Ticketing for unusual spaces, extraordinary demand and exclusive experiences.
Tips and tricks for approaching out of the norm events.
An introduction to key pricing concepts and terminology for beginners, with practical takeaways to help you maximise the effectiveness of your pricing.
This presentation will explore the principles of pricing theory with case studies and examples, including:
+ The key issues to consider in developing pricing strategy for your organisation
+ How a sophisticated pricing strategy can help you sell more and increase income
+ Lessons from behavioural economics to ensure you’re presenting your prices in an optimal way
Theatre Tokens is the UK audience development initiative run by the industry for the industry. In July 2017 Theatre Tokens introduced a new range of gift cards and eGifts that replaced our traditional paper vouchers. The launch of these digital products has been a huge success showing that our audiences are happy to embrace the digital revolution. What future innovations should we be looking to embrace and how do we, as an industry, further tap into the UKs £5.7b gift card market?
Getting paid back by friends and family can be a real headache, especially when you’ve bought tickets for a group.
See Tickets is the first business in the UK to integrate Split it with PayPal, enabling its customers to share the cost of tickets during checkout.
While some ticket agents have taken strides to make buying easier, there’s a lot to be desired when it comes to the industry as a whole. This panel would enable a discussion about how some companies are attempting to innovate and use new technologies to provide a frictionless customer purchase experience and demonstrate to the audience the kind of impact that these changes could have to their bottom line.
Tickets for your next big production are about to go on sale and you’re expecting a large spike in web traffic. But, what preparations have you put in place the manage the process?
Blockchain – we keep hearing about it – in this quick-fire session, catch up with
1) Outline of Blockchain and its advantages
2 Ticketing systems using cryprocurrency: how it could work
3) E-Ticket transformation into smart contract (how it could prevent scalpers on the example of possible access control system)
4) Blockchain as a standard protocol for shared marketplace between ticketing companies
Blockchain has definitely intrigued the business community and generated much buzz. It can be applied in various fields, with ticketing not being an exception. It may not necessarily be a silver bullet and solve all the issues, but will open new solutions to some ticketing pains, like scalpers prevention, regulated ticketing marketplace and knowing who your real customer is. We’ll talk about certain use cases of its implementation and share our experience of building solutions based on the blockchain.
Here is the sneak peek video where we share the opinion on the blockchain
Technology is moving fast, and it’s now possible to break down the data silos and connect applications, helping organisations unleash the value of their data and improve sales, marketing and customer experience. This session will focus on examples of the business value from connecting the ecosystem that most organisations find themselves in. It’ll be about business, not tech, we promise.
Following on from his opening Key note, join Bill Hogg as he walks you through the first of two workshops on improving your team.
Connecting People to a Shared Vision: Harnessing leadership behaviours that create buy-in and build a high performing work environment
A ‘quickfire’ session, where Tim Baker will pull together examples from within and beyond the sector showcasing the latest and best in pricing insights and ideas to set you thinking. Have you seen any new, or original, or just pretty cool ideas you think should be shared with the world? We’d love to include them: email email@example.com
Want to know how to entice Millennials to live events? What type of ads, social media promotions and offers resonate with them? Whether they prefer subscriptions, multipacks or season tickets? How to turn them into lifelong fans?
Get the answers in a presentation by Xennial Nick Begley followed by a lively, interactive panel discussion with Millennial sports fans, concertgoers and theatre patrons. Millennials are today’s most elusive and sought-after generation of live entertainment consumers, so don’t miss this opportunity to bring your questions and ask a Millennial!
One of the most talked about shows of the decade, Hamilton, arrived in London last year. As ticketing stories continue to dominate the headlines, Hamilton has ‘all but eliminated touts’. How did they do it? Ticketmaster’s Gary Roden (VP Comedy & Theatre) sits down with Keith Kenny (Sales & Ticketing Director at Cameron Mackintosh) and Paul Oxley (Head of Sales & Ticketing at Delfont Mackintosh Theatres) to find out why they chose to implement Ticketmaster’s Paperless ticketing technology. From the decision making, the on-sale, the on-ground logistics, through to the results – come and find out how Hamilton and Ticketmaster worked together to pull this off.
Listening to your staff increases engagement with your customers. Box Office can often feel isolated, separated, usually physically apart from other functions. Different working hours. Those on the front-line, your box office staff, are not given an opportunity to help shape the business and they should, they know the customers better than anyone else, better than an online report, can tell you when customers book and what they like and dislike. They understand why the customers like the personal contact of a call or face to face and why they want to see a picture of the auditorium to physically see the seat they will be sitting in. Sure, it’s only anecdotal but it’s still evidence.
As social media continues to grow, algorithms change and new channels are born, is there truth to the notion that social media could be the only part of the marketing mix you’ll ever need?
In this short presentation, I’ll present examples of success and failure on different types of events and put a case forward for boldness and creativity when creating stand out, ticket generating campaigns.
Mobile-first design means choosing to do less, rather than seeking to replicate the desktop web experience on a smaller device. Mobile devices are different: they are personal, social and interactive. In this session we’ll talk about our experiences of designing mobile experiences, what we’ve learnt, and what we’d do differently if we did it again.
Following on from his opening Key note, join Bill Hogg as he walks you through the second of two workshops on improving your team.
No Excuse Mindset: Building accountability into your organizational DNA
Can queuing actually be a benefit and not always a weakness?
In this session London Transport Museum will explore how they use both offline and online queues to their advantage to maximise customer satisfaction and help drive revenues.
With the looming implementation of the GDPR for ticketing professionals, Katy Raines and Michael Nabarro explore why they believe ‘legitimate interest’ is a defensible alternative to ‘consent’ for some cultural organisations. They will use examples of this in practice, including a Concert Hall and its Resident Orchestra – and demonstrate how the ticketing system has been adapted to support this approach
There are essentially three kinds of segmentation: attitudinal; demographic; and behavioural: describing a customer’s relationship with an organisation in terms of transaction data from the box office. Tim Baker will describe the benefits of each and show how transaction data can be used to break down and classify a customer base in terms of their behaviour and share case studies illustrating how this can be used to drive CRM strategy.
A fireside chat with some of the leaders in our industry on emerging trends and threats
Given that more tickets are sold online than phone/counter, should our website be working harder when it comes to up selling, cross selling and advertising our brand than the people in the building? And if they should be working as hard as each other, how do you replicate the same customer journey online as you have in person and vise versa.
Insights into real world attacks against companies data systems showing the asymmetry between the capabilities of experience attackers and the challenges faced by organisations. Lessons are drawn from security assessments and recent public data breaches.
What does technology mean for the future of customer services and ticketing? What is a chat bot and will they take over our box offices? Has social media changed the expectations of customers – do we have to respond immediately or risk reputation damage? Join a panel of experts as we debate the future of customer services and if the robots really will solve all of customer service needs.
The Challenge of Finding New Solutions and Innovations
The World of innovation applies as much to the ticketing industry as any other.
We hear the words disruptor and innovator attached to almost every tech firm, product or service.
In this session Rob will look back at predicted industry trends, assess if they were false starts or the start of something amazing, as well as looking forward to innovations and trends our industry must evaluate and prepare for.
Do we need to make sure we try everything new, even if it could or probably will fail, to ensure we remain technologically up-to-date and maximise the efficiencies it may bring ourselves or our customers?
|Standard - Suppliers||£319.99|
|Standard - Venues||£239.99|