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As we get closer to TPC2017, we are carrying on our moderators feature; introducing the people at Ticketing Professionals who help keep sessions on time, speakers on track, as well as help field the question and answer sessions at the end of each breakout.

In addition to those already announced, we are pleased to introduce you to our next batch of great session moderators, who have some 79 years of ticketing experience between them!

Michelle Alexander, Dawsav Consultancy

Michele has worked in the Arts & Entertainment Industry for the past 25 years, from Box Office through to software suppliers, including ENTA as the Software Manager.

Since 2014 she has been working as a consultant specialising in data driven projects to bring multiple ticketing systems, as well as payroll and retail systems, into one single Data Warehouse.
Data is her passion and she continues to encourage clients that understanding and managing data effectively and efficiently is paramount to a successful business.

Ian Taylor, Senior Data Analyst, bigdog Agency

Now with over two decades of ticketing experience under his belt, Ian has recently made a move to join bigdog Agency, an multi-award winning creative agency. Here he manages the UK ticketing for Disney On Ice, and works with multiple ticketing partners across the UK to enhance marketing reach, Ian also manages the FELD UK customer database; profiling & understanding audiences to enhance campaigns via insights and sales analytics.

Ian’s experience includes live entertainment agency marketing, West End box office management and ticket agent marketing, and he has overseen ticketing & sales strategy for Walking With Dinosaurs and Batman Live international arena tours, and previously for Billy Elliot the Musical (London and touring), Doctor Who Experience, Hairspray, Dirty Dancing, Stomp, The Old Vic and RSC London seasons.

Jo Michel, Michel Consultancy

With more than 20 years’ experience in the Ticketing Industry in Australia and UK, Jo has gathered a wealth of knowledge of Ticketing, CRM, Subscriptions, Fundraising, E-Marketing and CMS as they apply to venues, festivals, agencies and theatre companies.

Jo has had the pleasure of working with many prestigious organisations during her career, including Sydney Theatre Company, Edinburgh International Festival & Hub Tickets, Firstcall Australia & UK, Ticketmaster, Ensemble Theatre, Sydney Film Festival, SOCOG – Sydney 2000 Olympic Arts Festival, Australian Opera and The Adelaide Fringe.

Michel Consultancy specialises in working with organisations to plan system change, create tender documents, understand organisational requirements with regard to Ticketing solutions and managing the change process.

 Jamie Snelgrove, Business Development Director, Toptix

Jamie Snelgrove is Business Development Director for TopTix, a leading software supplier entirely devoted to the design, development and support of white label ticketing systems for the heritage, arts, live entertainment, sport, cinema, ticket agency and visitor attraction sectors.

For over 10 years he has worked in ticketing and marketing for organisations, venues and festivals all across the UK and Ireland, and loves nothing more than a challenge. That challenge could range from a massive on-sale to leading the tender process for a new ticketing and CRM system, or maybe both at the same time!

There are always some must-have people at Ticketing Professionals, those are our band of moderators, industry experts who help keep sessions on time, speakers on track, as well as help field the question and answer sessions at the end of each breakout.

Again, this year, we are delighted to have a number of volunteers come forward from across the industry to facilitate the learning and sharing that makes TPC everything we designed it to be. So without further ado – please meet our first batch of moderators for 2017.

Rachael Easton, Client Development Manager, Tessitura Network

Rachael Easton, long time industry veteran has joined Tessitura Network as Client Development Manager.  Her extensive background includes ticketing, revenue management / dynamic pricing, customer behaviour analysis, marketing and theatre management.  

Rachael was motivated to join Tessitura Network because they are a system supplier that puts the customer at the centre of their product and services, thus being able to drive a full CRM, ticketing, membership, philanthropy, digital experience in order to drive organisational success.  

Hannah Boyes, Business Development Manager, Booking Protect 

I had such a great time and learnt so much from last year’s conference I’m very excited to be back this year. After many years working in arts venues, then at a ticketing supplier, I am now embarking on the next phase of my career and very much looking forward to working with Booking Protect.

If you ever want a chat about ticketing, revenue or children’s theatre do not hesitate to stop me – I enjoy nothing more than a tea and chat! Oh maybe gin…

Nadine Ishani, Marketing Services Manager, TinCan

Nadine has spent a decade working in the arts and cultural sector across London and South East England. She has worked primarily in marketing but has dipped her toe into producing, outreach work and customer services. Nadine has commissioned and project managed branding projects and websites; she has developed and delivered marketing strategies and campaigns for theatres, galleries and festivals.

She is focused on digital marketing helping her clients get the best out of their budgets so that they end up with websites that look good and work hard. She likes stripy things and good coffee.

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Leo Sharrock, Head of Data Strategy, The Audience Agency

Leo played a key role in the development of The Audience Agency’s Audience Spectrum profiling tool, as well as the data platform that drives the Audience Finder programme.
Recent work includes the co-writing and co-editing the data sharing good practice guidance for the arts and cultural sector commissioned by Arts Council England and in consultation with the Information Commissioners Office.

An English graduate with postgraduate MA in Shakespeare Studies from the University of Birmingham’s Shakespeare Institute, Leo has a special interest in Renaissance theatre.

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