With less than 45 days til go until Ticketing Professionals kicks off, we are pleased to introduce your moderators for our packed education programme.

We are delighted to have such a great mix of experience, current role, gender, age and of course facial hair in the group.

It has been a vital part of our strategy to engage with and help the sector to grow to have all areas represented, the three key ones being venues, suppliers and consultants.

The moderators with their knowledge of the sector will be tasked with getting sessions up on time, facilitating question and answer sessions, as well as noting the key themes for the wrap up of sessions.

We thank the moderators for their commitment to giving ticketing a place to be discussed as helping this and future generations of professionals develop their skills.

So let’s meet our first batch of moderators



Ben Park, Head of Business Development, Spektrix

Ben has 12 years experience in the commercial and non-profit cultural sectors, with a background in marketing strategy, CRM, audience development, venue operations and event planning.


At Spektrix, Ben works with potential clients to work out if Spektrix is the right fit for them. He spends plenty of time on the road, visiting current clients, listening to the industry, speaking at events and making sure Spektrix’s development is on track to meet the needs of the sector. He has a strong technology focus and a particular interest in the way that theatres use data to reach audiences and inform decision-making.



Rachael Easton, Senior Consultant, Baker Richards

As Senior Consultant, Rachael holds a wide-ranging role including account management responsibility for Baker Richards’ software clients and leading consulting projects.

Rachael brings to bear a wealth of experience from her previous roles including work with a range of software suppliers. Her consulting experience includes work undertaken as Head of Audience Development for Audiences South and combines with a love of data analysis that began during her time as Marketing Manager for the Empire Theatre in Sunderland.

In her spare time Rachael spends a lot of time walking and has completed the 3 Peaks Challenge


308JamesJames Charrington, Jampot Consulting

James began his career in 1989 with arts marketing agency Dewynters, managing campaigns for clients including The Royal Opera House and Walt Disney Theatrical Productions.  In 2002 James set up a live entertainment marketing agency in Hamburg – Koenig & Englaender. Together with Stage Entertainment, the agency painted the ferry boats of Hamburg yellow for The Lion King and turned the face of Berlin blue for Blue Man Group.

As International Commercial Director at Stage Entertainment from 2006 he took responsibility for commercial activity across Europe.

In October 2014 James set up Jampot Consulting. Jampot works with cultural and entertainment brands on data driven marketing, helping clients improve results by engaging more effectively with their audiences.



Jo Michel, Director of Michel Consultancy

With more than 20 years’ experience in the Ticketing Industry in Australia and UK, Jo has gathered a wealth of knowledge of Ticketing, CRM, Subscriptions, Fundraising, E-Marketing and CMS as they apply to venues, festivals, agencies and theatre companies.

Jo has had the pleasure of working with many prestigious organisations during her career, including Sydney Theatre Company, Edinburgh International Festival & Hub Tickets, Firstcall Australia & UK, Ticketmaster, Ensemble Theatre, Sydney Film Festival, SOCOG – Sydney 2000 Olympic Arts Festival, Australian Opera and The Adelaide Fringe.