With just six weeks until Ticketing Professionals kicks off, we are pleased to introduce your second group of moderators for our packed education programme.

We are delighted to have such a great mix of experience, current role and gender in the group, reflecting our industry.

It has been a vital part of our strategy to engage with and help the sector to grow to have all areas represented, the three key ones being venues, suppliers and consultants.

The moderators with their knowledge of the sector will be tasked with getting sessions up on time, facilitating question and answer sessions, as well as noting the key themes for the wrap up of sessions.

We thank the moderators for their commitment to giving ticketing a place to be discussed as helping this and future generations of professionals develop their skills.

So let’s meet our second batch of moderators


Hannah Boyes, Customer Relationship Manager, PatronBase

I love to natter all things ticketing and culture.

Having worked in many venues across the UK I now work for PatronBase and spend my time talking patron management and audience development to our customers and anyone else who will listen.

I also make the best Old Fashioned!






Ian Taylor, Senior Ticketing Manager AKA

Ian Taylor has over 20 years of ticketing experience, including West End theatre box office management, ticket agency marketing and is currently Senior Ticketing Manager at AKA Promotions, an international marketing agency for live entertainment.

Ian has overseen ticketing & sales strategy for the Walking With Dinosaurs and Batman Live international arena tours, as well managing the UK ticketing for Disney On Ice, expanding marketing reach by working with multiple ticket agent partners across the UK.

Ian currently manages sales & ticketing for Billy Elliot the Musical, and previously for Hairspray, Dirty Dancing, The Old Vic and RSC London seasons.


Jonathan Collins, Box Office Manager Bristol Music Trust

Jonathan Collins manages the box office at Colston Hall for Bristol Music Trust.

He has worked in ticketing for over 20 years among other roles at Colston Hall.

Jonathan is particularly interested in using technology in the box office and is an advocate of dynamic pricing in the concert hall.

He has also been responsible for Colston Hall’s outside ticketing ventures since inception. On the rare occasions there’s not a show on a Sunday he still plays football for and old man’s football team.



Dan Hunt, Society of Box Office Managers


Dan has been on the committee of the Society of Box Office Managers for three and a half years, serving ticketing professionals in London and further afield.

Dan has been working in Customer Service and Ticketing for just over 10 years, having worked at Birmingham Hippodrome, RADA and ATG.

In 2012 Dan was the first Theatre & Ticketing manager of the St. James Theatre, Central London’s newest theatre in over 30 years which under his leadership was shortlisted for the UK’s most welcome theatre after only 6 months of being open, at which point Dan moved to become the Visitor Experience Manager at the Southbank Centre.